Warranty

Dear customers, the company provides the consumer with a warranty on the product from the day of sale, subject to the following conditions:

The buyer has received complete, necessary and reliable information about the purchased product and its manufacturer. The warranty period is counted from the day of sale to the consumer, not from the date shown on the product label. The product must be used in accordance with the rules set out in the user manual (warranty card).

• 1.An incomplete set (documentation, connecting cables, fasteners and original packaging) or a missing warranty card (invoice) signed by the buyer;
• 2.Violation of the product's operating rules;
• 3.Use for industrial or professional purposes, or exceeding the load recommended by the manufacturer;
• 4.Damage or traces of self-repair (any opening), broken original manufacturer seals (damaged factory screws);
• 5.Mechanical damage (breaks, chips, dents, scratches, swelling, traces of burning and soot, torn or burnt conductors);
• 6.Faults caused by improper use of ports for connecting peripherals (such as USB, LAN, HDMI, VGA, DVI, PS/2, etc.), which in turn could cause a short circuit of the installed components;
• 7.Faults caused by foreign objects (paper clips, fragments, etc.), insects or liquids getting inside, as well as traces of water, coffee, tea, cola, etc., or excessive dust or dirt;
• 8.Chemical, electrochemical or electrostatic damage. Damage caused by power, communication or cable networks that do not meet state standards;
• 9.Improper handling of the product's hardware and software (Flash-BIOS reflashing, incorrect driver installation, changing the settings of the Windows system preinstalled at purchase on your own).

• 1.Damage caused to other equipment working together with this product;
• 2.Consumables (print heads, ink ribbons, cartridges, floppy disks, discs, power cables, chargers, batteries), including those inside a finished product; they can be replaced within 14 days of purchase if there is a factory defect;
• 3.Cases of up to 3 non-functioning pixels (monitor, LCD TV);
• 4.Preinstalled software (Windows, drivers, antivirus). Restoring it will be done for a separate fee, which will be announced in advance.

Warranty repair will be carried out within 7 (seven) working days, as the necessary diagnostics for a defect and its elimination will be performed. If disputable issues arise during diagnostics, the repair may be extended to 14 (fourteen) working days. If repair is impossible, the product will be replaced, but only if the following rules are met:

• The complete set specified in the product documentation (original packaging, discs, documentation, power cables, power supplies, etc.) and the packaging material are provided;
• The purchased product is intact: no scratches and a proper commercial appearance.

If the set is incomplete (missing drivers, documentation, connecting cables, fasteners or original packaging), only repair will be carried out.

The company is not liable for any damage (data loss, business interruption, loss of business information or other material losses) related to the use of, or inability to use, the purchased equipment.